CANCELLATIONS and NO SHOWS POLICY

We do understand that there are times when you must miss an appointment due to emergencies or obligations for work or family.

Cancellations and “no shows” leave gaps in our schedules that cannot be filled without timely notice. This notification courtesy enables us to schedule another client and, in turn, maintains a high level of service for you and as well as others. 

Due to a large block of time needed for services, if appointment is not cancelled at least 48 hours in advance or the client is a “no show”, any deposit fee given will be forfeited and we will require a 50% deposit for all future bookings.

SERVICE CONSULTATIONS FOR HAIR EXTENSION SERVICES

A $100 booking fee will be applied to secure your spot. This fee will be applied towards your service if you choose to proceed with the service.

PAYMENTS

All payments can be made in person, over the phone or by e-transfer.

APPOINTMENT REMINDERS

You will be sent a reminder 2 days before your appointment via text or phone call. The reminder will give you an option to confirm or call to re-book.

LATE ARRIVALS

At Clarity we try to accommodate late arrivals when scheduling permits. However, if you are more than 15 minutes late, we may not be able to provide the services you are booked for.

GROUP BOOKINGS

Please contact the salon for details.

OUR SATISFACTION POLICY

If for any reason you are not satisfied with the results or outcome of your service, your original stylist/esthetician will gladly fix it with 7 days of your original appointment. There are no refunds on services.

REFUNDS OR EXCHANGE POLICY ON PRODUCTS

Clients are welcome to exchange or receive store credit for new, unused products within 15 days of purchase.  Used products will be accepted upon assessment of the front end.